Refund Policy
RETURN POLICY - PRODUCT RESTRICTIONS
Customize Your Teez products are subject to special return restrictions. Any claims for misprinted/damaged/defective items must be submitted within 5 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 10 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Because we provide custom printed products we cannot provide returns for sizing issues or buyers remorse. It is your responsibility to check the sizing charts provided on the product pages and to ensure your design is to your specifications before finalizing the order. If a particular item does not have a sizing chart then you may request one from orders@customizeyourteez.com. If your order does not resemble (within a reasonable limit) the digital confirmation (at the time of checkout), then we will reprint your order at no extra charge, provided that the original garments are returned to us (at our expense).
If you notice an issue with your order, please submit an email to orders@customizeyourteez.com with the subject line “Request Return for Order [your order number]”.
Reasons for Returns
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Exchanges
We do not offer exchanges on printed items. We can offer exchanges on blank garments if they are sent back to us unused. Exchanges will be subject to a 25% restocking fee paid by the customer. Customers will be responsible for the cost of shipping items back to Customize Your Teez. Requests for exchanges must be made within 30 days of receiving the shipment. Exchanges can only be made once the items are received and confirmed undamaged by Customize Your Teez.
Cancellations
We do not offer cancellations under any circumstances. All orders are made-to-order and the process begins immediately after an order is placed. If you have a question about a cancellation of an order please email us at orders@customizeyourteez.com. We will do our best to see if we can accommodate a cancellation request, but it is not guaranteed.
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our Customer Support Team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email, the item may be required to return to Customize Your Teez for inspection before a determination can be made as to the state of the product.
HOW TO RETURN AN ITEM
1. Contact Customer Support to request a return. Send to orders@customizeyourteez.com with the subject line “Request a Return for Order [your order number]” or fill out the Contact Support form on the Contact Us page.
You must make this request within 30 days of receiving the shipment for exchanges and within 5 days for any misprinted/damaged/defective items.
2. Be sure to specify the reason for your return request in your message and indicate any preference for a replacement (whether exchanging for an identical product or selecting an alternate style, size or colour), account credit, or a refund.
3. State the product/s that you wish to return.
4. Use the Upload File button to proactively provide digital images of damaged or defective products.
Under no circumstance does Customize Your Teez reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Customize Your Teez support first, as to how the return should be handled prior to placing the items back in transit to Customize Your Teez.
WHAT THE RETURN PROCESS USUALLY ENTAILS
Customize Your Teez will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Customize Your Teez representative to be defective.
For all other cases (exchanges on blank garments), return shipping costs are the responsibility of the customer.
If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).