F.A.Q.
How do I add my customization to my order?
To place your order enter the type and size that you want and click the "Add To Cart" button. In your "Shopping Cart", click on the "Leave Note" button in your order display to add a customization to your T-Shirt. Enter the text that you want to appear on the T-Shirt into the text box. Then click on the "Buy Now" button.
What are the specifications of the T-shirts you offer?
View all of our size specifications here
What is your billing policy?
We charge the price of the shirt plus shipping as calculated and shown in your cart. No other charges will be applied. We process payments through PayPal's SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with Customize Your Teez is safe! PayPal accepts PayPal payments directly, AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".
Where do shirts ship from?
Depending on your order we will ship from one of our facilities in Toronto, Canada or New York State.
Do you provide tracking numbers?
Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.
Do your shirts come from safe facilities for workers?
Yes! We use Alstyle and Gildan brand shirts which are produced in North America.
What is the average wait time?
Our t-shirts are made-to-order , so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order. The average wait times vary for each country. We ship USPS and people in the U.S. should expect their shirt at their door 3-5 business days after ordering RUSH service and 5-8 business days STANDARD.
What is your return policy?
We can only offer a 100% refund for defective/poor quality orders because we are a custom print shop and our shirts are made-to-order.
Therefore if you have wrongly given us your size or if you order a size, receive that size but are not happy with the fit these are not grounds for a return. We can take back t shirts that do not fit or you simply want to return with a $7 restocking fee, or $15 fee for Hoodies. Customize Your Teez offers a 100% satisfaction guarantee return policy.
If you have a return, please contact us by email at support@customizeyourteez.com and we will provide you with the address and procedure to follow, in order for us to process your return. Upon receipt, Customize Your Teez will refund your purchase.
Buyers are responsible for returning any shirts they are defective in original packaging and in new condition. You will be refunded 100% for the t shirt.